ACH
Service Notification
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20241101.0
NOTICE BRIEF:
ACH.com processing has remained healthy and stable since 11/03/24. TrustCommerce will continue to closely monitor ACH.com processing health.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20241101.0
NOTICE BRIEF:
Roughly since yesterday (11/03/24) at 2:30 AM PST, ACH.com processing has been healthy and stable. TrustCommerce will continue its follow-ups with ACH.com for a root cause analysis (RCA) and recurrence prevention plan. An update will be provided by 6:00 PM PDT.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20241101.0
NOTICE BRIEF:
TrustCommerce continues following up with ACH.com for a resolution. An update will be provided by 9:00 AM PDT.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20241101.0
NOTICE BRIEF:
TrustCommerce continues following up with ACH.com for a resolution. An update will be provided by 10:00 AM PDT.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20241101.0
NOTICE BRIEF:
TrustCommerce continues to experience elongated transaction times with ACH.com, as well as ACH.com-generated errors. TrustCommerce will continue following up with ACH.com several times daily until a resolution is provided. An update will be provided by 10:00 AM PDT.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20241101.0
NOTICE BRIEF:
TrustCommerce is continuing its work (and hourly check-ins) with ACH.com to expedite a resolution. Whereas progress is being made, an ETR is not yet available. An update will be provided by 8:00 PM PDT.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20241101.0
NOTICE BRIEF:
TrustCommerce is continuing its work with ACH.com to expedite a resolution. Whereas progress is being made, an ETR is not yet available. An update will be provided by 4:00 PM PDT.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20241101.0
NOTICE BRIEF:
TrustCommerce is continuing its work with ACH.com to expedite a resolution. Whereas progress is being made, an ETR is not yet available. An update will be provided by 2:00 PM PDT.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20241101.0
NOTICE BRIEF:
Some TrustCommerce merchants using ACH.com (a.k.a. Priority ACH and f.k.a. ACH Federal) may be receiving error/failtoprocess returns. TrustCommerce is working with ACH.com to expedite a resolution. An update will be provided by 12:00 PM PDT.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.