TC IPA
Service Notification
TYPE: SERVICE NOTIFICATION - RESOLVED
NOTICE ID(s): 20250108.0
NOTICE BRIEF:
As a follow-up to the January 16th update, TrustCommerce has verified that optimizations implemented last week mitigated issues experienced on January 8th and 14th. These optimizations predominantly focused on index, query, and other database improvements. No additional issues have been reported or perceived. As such, TrustCommerce considers this issue resolved. As always, TrustCommerce will continue close monitoring.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20250108.0
NOTICE BRIEF:
TrustCommerce identified several database-related inefficiencies arising from a corner-case scenario that occurred on January 8th and 14th. TrustCommerce mitigated this issue through the optimization of both database indices as well as several queries. Following the implementations of these mitigations, IPA has remained healthy. This notice will remain open for an additional week as we continue to monitor closely. Absent any additionally relevant information, this notice will be marked as closed on January 24th at roughly 4:00 PM PST.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20250108.0
NOTICE BRIEF:
IPA initialization issues remain mitigated. The team continues to monitor closely pending closure. An update will be provided by 12:00 PM PST tomorrow.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20250108.0
NOTICE BRIEF:
IPA initialization issues remain mitigated. The team continues working toward a long-term resolution. An update will be provided by 12:00 PM PST tomorrow.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20250108.0
NOTICE BRIEF:
TrustCommerce believes that the prolonged IPA-related initialization issues have been mitigated. The team continues working toward a long-term resolution. An update will be provided by 6:00 PM PST.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20250108.0
NOTICE BRIEF:
TrustCommerce monitoring has detected prolonged IPA-related initialization times. We are investigating with immediate priority. An update will be sent by 10:30 AM PST.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20240108.0
NOTICE BRIEF:
TrustCommerce has resolved the issues resulting in prolonged IPA-related initialization times. We will continue to monitor closely.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20250108.0
NOTICE BRIEF:
TrustCommerce continues to see prolonged IPA-related initialization times, though a tentative root cause and resolution have been identified. The team will provide an update by 1:00 PM PST.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20250108.0
NOTICE BRIEF:
TrustCommerce is investigating reports of prolonged IPA-related initialization times. TrustCommerce is actively engaged and will provide an update by 11:30 AM PST.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 3.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.