Cloud Payments
Service Notification
TYPE: SERVICE NOTIFICATION - RESOLVED
NOTICE ID(s): 20250611.0
EVENT PERIOD(s):
NOTICE BRIEF:
The issue affecting some TC Cloud Payments users on June 4th and June 11th was the result of a networking-related capacity limit being reached. This value was quickly increased to prevent recurrences and additional monitoring has been implemented.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 1.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20250611.0
NOTICE BRIEF:
Cloud Payments remains stable. TrustCommerce will continue to monitor closely.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 1.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20250611.0
NOTICE BRIEF:
The issue affecting some Cloud Payments transactions has been mitigated. TrustCommerce continues to monitor closely. An update will be sent by 4:00 PM PDT.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 1.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.
TYPE: SERVICE NOTIFICATION
NOTICE ID(s): 20250611.0
NOTICE BRIEF:
TrustCommerce is investigating a degradation affecting some Cloud Payments transactions. Operations teams are engaged with top priority. An update will be provided by 11:00 AM PDT.
CONTACT: Should you have any questions, please contact your Sphere Account Manager or Sphere Client Services at (800) 915-1680, opt. 1.
This is not a promotional message; you are receiving this notification as a service message.
This notice is a confidential and privileged message from SphereCommerce, LLC and is intended only for the use of the individual(s) or entity(ies) identified above as the addressee(s). Furthermore, this e-mail is covered by the Electronic Communications Privacy Act, 18 U.S.C. §§ 2510-2521 and is protected as provided therein. If the reader of this message is not an intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please contact the sender immediately by phone or email and destroy all contents immediately.